Introduction

At Shana Travel, your privacy and the protection of your personal information are of utmost importance to us. This Privacy Policy outlines how we collect, use, store, and protect your private information when you use our services. We are committed to maintaining the confidentiality of your personal data and ensuring that your experience with us is secure and trustworthy.

1. Information Collection

We collect personal information only when it is relevant and necessary for providing you with the services you request. This may include, but is not limited to, your name, contact details, travel itinerary, and payment information. The collection of this data is essential for us to deliver, manage, and enhance our services effectively.

2. Data Storage and Security

All sensitive information you provide is stored electronically within our secure database. We employ industry-standard security measures to protect this information from unauthorized access, disclosure, or alteration. Access to your personal data is restricted to accredited staff members who are trained in privacy and data protection procedures.

• Data Encryption: We use encryption technologies to protect data both in transit and at rest.
• Access Controls: Only authorized personnel have access to personal data, and they adhere to strict privacy protocols.
• Regular Audits: We conduct regular security audits and reviews to ensure our data protection measures remain robust and effective.

3. Data Usage

Your personal data is used solely for the purposes of providing and improving our services. This includes processing bookings, managing travel arrangements, and communicating relevant information to you. We do not use your data for any other purposes without your explicit consent.

4. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected. Specifically:

• Retention Period: Personal data is kept until 3 months after your trip ends. After this period, your data is securely deleted or anonymized.
• No Traveler Database: We do not maintain a long-term database of travelers’ personal information.

5. Data Sharing and Disclosure

We do not sell, rent, or lease your personal information to third parties. However, we may share your information with trusted service providers who assist us in delivering our services, such as payment processors or travel partners. These third parties are bound by confidentiality agreements and are only allowed to use your information for the specific purposes for which it was shared.

6. Your Rights

You have the right to access, correct, or delete your personal data at any time. If you wish to exercise any of these rights, please contact us using the information provided below.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at:

Shana Travel
Saigon, 88, Bocas del Toro, Panama
+507 6644-1404
info@shanatravel.com

9. Commitment to Privacy

We are deeply committed to protecting the privacy of all our travelers. Rest assured that all information you provide is treated with the utmost confidentiality and is strictly kept private. Your trust is important to us, and we are dedicated to safeguarding your personal information.